FAQ

What if I don't know my iPhone model / size?

You can verify and check your exact iPhone model by going into your iPhone's Settings > General > About and reading the "Model Name" line. We recommend you do this before ordering to ensure you select the correct size.

What if I don't know my Samsung model / size?

Open the Settings app, Tap About phone or About Device, details about your phone number, IMEI, model number and serial number will be displayed on-screen. We recommend you do this before ordering to ensure you select the correct size.

How long will it take to receive my product? 

We believe in instant gratification! From the date of your order you should expect to receive your item delivered to your door within 5-6 business days for all domestic orders in S A.

For international orders, it will vary depending on the specific country. Please email info@stile.co.za for further details for any international orders.

How much does shipping cost?

Shipping is always R99.00 for standard parcels within South Africa.

Free Shipping for orders over R850.00, this may vary on promotions.

For international shipping, please email info@stile.co.za for specific pricing.

What if I want to purchase STILE’ as a gift and ship directly to the giftee?

You can send STILE’ directly to someone as a gift! We can arrange beautiful gift wrapping, with a branded dust bag, and beautiful product insert. In addition, we never pack our items with receipts containing any prices. STILE’ makes for the perfect gift! Please email info@stile.co.za to arrange this.

Where is STILE’ based out of?

We are based in Johannesburg, Gauteng.

What is your return policy?

For online orders, the return and exchange window are 7days from original purchase date. We take pride in our quality and products. All returned items must be in new condition and original packaging.

Please note all sale items are final sale and are not eligible for returns. For any additional return or exchange questions, please refer to our Policies page.